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Payment and Delivery

Dear customer!
To make an order on our website you should follow several simple steps.


We kindly ask you to log on or register if you are making your order for the first time. The appropriate button is in the right upper corner of the website page. You are requested to fill in all the fields, including your contact information: name, company, phone and e-mail. It’s important that you indicate both a residential address and a shipping address in case those differ.

After the process of registration is completed you’ll receive the informational letter containing your account data and a password. You may save it to use further.


Choose the items you need. Our catalog features more than 2500 items, it is subdivided into individual instruments and full instrument sets. In the process of ordering you can compare them and sort by different parameters. Once you have chosen the item, click “Add to cart”.

While purchasing you can edit your order in your Cart ( in the right upper corner of the website page): add or delete items from the shopping cart, change their number. If you have a coupon code, enter it in the appropriate box and click 'Go'. As soon as you complete the order, press “Proceed to checkout” button.


You are requested to check thoroughly your personal information: account details, billing and shipping information and choose shipping method. Please also review the contents of your order and then choose the payment method. Make sure you mark the “I agree with site rules” field and press the “Complete” button. You will receive the confirmation letter containing details of your order.


Our well-trained customer service managers will process your order within 24 hours since the order has been received and inform you about the availability of the products and exact delivery fee. Please note that we are closed on Saturdays and Sundays, as well as during public holidays.


If you agree with the dates and fees provided by the customer service manager, you are requested to complete the payment for your order. We accept Visa, Mastercard and American Express credit card. As soon as the payment is completed we’ll inform you of the time your order is shipped and provide you the tracking number.

For the shipping in the US: All the purchases are to be paid after the 30 days trial period. For International shipping: All the purchases are to be paid before the shipping.


For the shipping inside the US:

All USA orders will be shipped the same day the order has been placed unless the item ordered is not available the day the order was placed. If that happens we will immediately contact and inform you about the delay. All USA customers will pay for any extra cost if requesting the item to be shipped next day, 2nd day or 3rd day air on any backorders or repairs.

Free shipping on purchases over 500$.

The shipping is provided by UPS (ground) and takes several days.

For the shipping outside the US:

Rumex International gladly ships orders around the globe with FedEx, UPS, DHL, TNT, USPS. All International shipments will be billed to the customer unless the customer gives authorization for Rumex to use their account number with Fedex, DHL, USPS, TNT or UPS.

For the shipping from the warehouse in the European Union (only for European Union customers):

Rumex International ships orders with FedEx, TNT. There may be limitations on where and whether Rumex International offers international shipping. For more information, please contact our customer service. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

Available product lines, shipping rates and fees vary depending on the delivery address for your order and the volume of the purchase. You may receive several shipments to complete the fulfillment of your order.


For the shipping from the US:

Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility.

For the shipping outside the US:

You're responsible for assuring the product can be lawfully imported to the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

For the shipping from the European Union (only for European Union customers):

There are no restrictions for shipping inside the EU. Rumex International covers all the custom clearance duties. Inform us about the VAT number of the hospital where you work and we will exclude the VAT from your order.


Backordered items cannot be shipped at the time an order is placed, but will ship at a later date. When a backordered item is selected, we will provide you with an approximate shipping date. Please be aware that backorder dates are approximate and subject to change.

If you have selected an item that is on backorder, you have the option to order it, or select an alternate product. If using a Credit Card, you will be charged for your backordered purchase at time of shipment. The total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. Please note that you will receive the exact fee after you make the order.


We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. As soon as you receive your order please check the package and make sure the items delivered correspond to the ones ordered and  that all the instruments function properly. Please note that no returns will be accepted after 60 days.


10.1 If for any reason you do not absolutely love your selections we will gladly:

  • issue a 100% refund for the value of the merchandise
  • or exchange your item for the new one
  • or replace your instrument to another one, which will correspond to your expectations in quality

The return is available within 30 days of purchase.

10.2 All purchases returned within 30-60 days after shipment are subject to 10% restocking charge.

10.3 No returns are accepted after 60 days

Please note:

  • Make sure the items are in their original undamaged condition
  • Sterile and disposable products, instruments damaged beyond repair, special orders, discontinued items and sterilized instruments are not subject to returns
  • Original shipping and handling fees are not refundable
  • Offers are subject to adjustment due to returns, cancellations, and exchanges

Dear customer! If you need assistance completing your order on our website, you can always contact us by e-mail or phone numbers in the “Contacts” section. We do our best to answer all inquiries within 1 business day. Our customer service managers are bilingual, speak fluent English, Spanish and French. If you have any problems after you receive your order please don’t hesitate to contact us. We guarantee our instruments against any manufacture defects for life.

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